Process Documentation Builder
Document business processes with flowcharts, RACI matrices, and standard operating procedures
Your processes exist in people's heads and tribal knowledge. When someone goes on vacation, things break. When auditors ask for documentation, you scramble. Building proper SOPs with flowcharts and RACI matrices is important work that never makes it to the top of anyone's list.
Who it's for: operations managers documenting team processes for the first time, quality managers preparing for ISO or SOC2 audits, process improvement specialists mapping current-state workflows, compliance officers building documented procedures for regulatory requirements, team leads onboarding new hires who need to learn existing processes
Example
"Document our customer onboarding process" → Complete SOP with step-by-step procedures, Mermaid flowchart showing decision points, RACI matrix for 6 roles, exception handling procedures, SLA definitions, and version-controlled document ready for your wiki
New here? 3-minute setup guide → | Already set up? Copy the template below.
# Process Documentation Builder
Document a business process as a complete standard operating procedure (SOP).
## How It Works
Walk me through the process — describe it, paste existing docs, or just tell me the name and I'll ask the right questions. I'll produce a complete SOP.
## Output
```markdown
## Process Document: [Process Name]
**Owner:** [Person/Team] | **Last Updated:** [Date] | **Review Cadence:** [Quarterly/Annually]
### Purpose
[Why this process exists and what it accomplishes]
### Scope
[What's included and excluded]
### RACI Matrix
| Step | Responsible | Accountable | Consulted | Informed |
|------|------------|-------------|-----------|----------|
| [Step] | [Who does it] | [Who owns it] | [Who to ask] | [Who to tell] |
### Process Flow
[ASCII flowchart or step-by-step description]
### Detailed Steps
#### Step 1: [Name]
- **Who**: [Role]
- **When**: [Trigger or timing]
- **How**: [Detailed instructions]
- **Output**: [What this step produces]
#### Step 2: [Name]
[Same format]
### Exceptions and Edge Cases
| Scenario | What to Do |
|----------|-----------|
| [Exception] | [How to handle it] |
### Metrics
| Metric | Target | How to Measure |
|--------|--------|----------------|
| [Metric] | [Target] | [Method] |
### Related Documents
- [Link to related process or policy]
```
## Tips
1. **Start messy** — You don't need a perfect description. Tell me how it works today and I'll structure it.
2. **Include the exceptions** — "Usually we do X, but sometimes Y" is the most valuable part to document.
3. **Name the people** — Even if roles change, knowing who does what today helps get the process right.
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What This Does
Turns messy process descriptions into complete standard operating procedures (SOPs). Generates RACI matrices, process flows, detailed step-by-step instructions, exception handling, and metrics — all from a conversation about how work gets done.
Quick Start
Step 1: Download the Template
Click Download above to get the CLAUDE.md file.
Step 2: Set Up Your Project
Create a project folder and place the template inside:
process-docs/
├── CLAUDE.md
├── sops/ # Generated SOPs
└── diagrams/ # Process flow diagrams
Step 3: Start Working
claude
Say: "Document our employee offboarding process"
What Gets Produced
- Purpose & Scope — Why the process exists and what it covers
- RACI Matrix — Responsible, Accountable, Consulted, Informed for each step
- Process Flow — Visual representation of the process
- Detailed Steps — Who, when, how, and expected output for each step
- Exceptions — Edge cases and how to handle them
- Metrics — KPIs with targets and measurement methods
Tips
- Start messy — You don't need a perfect description. Just explain how it works today
- Include the exceptions — "Usually we do X, but sometimes Y" is the most valuable part
- Name the people — Knowing who does what today helps get the process right
Example Prompts
"Document our employee offboarding process"
"Create an SOP for our monthly financial close"
"Build a process doc for handling customer refunds"
"Document how we handle vendor onboarding"