cd ../playbooks

CommunicationsAdvanced

WhatsApp Business Automation

WhatsApp Business automation - customer support, notifications, chatbots, and broadcast messaging

10 minutes

By communitySource

#whatsapp#business#chatbot#customer-support#automation

Your customer support team manually responds to hundreds of WhatsApp messages daily while broadcast updates go out one-by-one. This playbook automates WhatsApp Business workflows — chatbot responses, customer support routing, notification sequences, and broadcast messaging at scale.

Who it's for: small business owners managing customer communication through WhatsApp Business, customer support teams handling high-volume WhatsApp inquiries that need automation, marketing managers building WhatsApp broadcast campaigns for customer engagement, e-commerce businesses automating order status notifications via WhatsApp, service businesses building automated booking and appointment reminders through WhatsApp

Example

"Automate our WhatsApp customer support and order notifications" → WhatsApp pipeline: chatbot setup for common FAQ responses and order inquiries, customer support routing for complex questions to human agents, automated order confirmation and shipping notification messages, broadcast campaign system for promotions and announcements, and conversation analytics tracking response times and resolution rates

CLAUDE.md Template

New here? 3-minute setup guide → | Already set up? Copy the template below.

Or install from your terminal:

npx ccplaybooks add whatsapp-automation

# WhatsApp Automation

Automate WhatsApp Business communications including customer support, notifications, chatbots, and broadcast messaging. Based on n8n's WhatsApp integration templates.

## Overview

This workflow covers:
- WhatsApp Business API setup
- Automated chatbot flows
- Order/shipping notifications
- Customer support automation
- Broadcast messaging

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README.md

What This Does

Automate WhatsApp Business communications including customer support, notifications, chatbots, and broadcast messaging. Based on n8n's WhatsApp integration templates.

Quick Start

Step 1: Create a Project Folder

mkdir -p ~/Documents/WhatsappAutomation

Step 2: Download the Template

Click Download above, then:

mv ~/Downloads/CLAUDE.md ~/Documents/WhatsappAutomation/

Step 3: Start Working

cd ~/Documents/WhatsappAutomation
claude

Examples

Request: "Create WhatsApp order notification flow"

Output:

# WhatsApp Order Notifications

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